Software closes when click the print button ARTJET 2025

1. For those who are not yet familiar with the equipment _Software closes when click the print button

Until now, printing was fine, and when it was time to print a new image, After Ripping, he pressed the Print button, but the ARTJET software program suddenly terminated.

‘Why is that happening?’

When he restarted the terminated ARTJET software program, it worked normally until initializing.

When he selected the image file again and pressed the Print button, the ARTJET software program suddenly terminated just like before.

After thinking about the following, he called me.

• Did something go wrong with Ripping?
• Is there a problem with the ARTJET software program itself?

2. Someone who is somewhat familiar with the equipment _Software closes when click the print button

After considering the following, he conduct some self-tests.

• Is something wrong with Rip?
• Is there a problem with the ARTJET software program itself?

Turn off all the power to the equipment including the main switch, and turn off and turn on the PC just in case, and check the symptoms => The same problem occurs even then.

Print an image that was printed normally before, not the problematic image => Check that other images are printed normally.

In this state, call me and explain the problem symptoms and what he has done so far.

And

“Team leader, I will send you the problematic file. Please check if it is the same on the demo equipment.”

“Yes, please send me the image file.”

3. People whose equipment proficiency has greatly improved _Software closes when click the print button

I had something else to call about,, and while I was on the phone,,,

“Oh, right, Team Leader, in the past, when I printed only certain images, the ARTJET program would shut down, so I was thinking about calling you,,, but I did some tests and solved it.”

“Was there a special character in the file name?”

“Other images were printed normally, but the problem was only with the file I received from the customer, so when I looked closely, there was a symbol in the file name. When I removed that, it printed properly.”