INKJET UV Printer & Coat & CUT

INKJET UV Printer & Laser Cutting Machine

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UV Printer Electronics Software Issues 12 Articles by Symptom

How to Install and Connect Remote Support (AnyDesk) — Control Board / Software Issues Part 16

How to Install and Connect Remote Support (AnyDesk) — Control Board / Software Issues Part 16

✅ Who Should Read This
  • Anyone who needs remote support but doesn’t know how to install AnyDesk
  • Anyone unfamiliar with computers or software who’s unsure whether it’s safe to click through the installer
  • Anyone installing AnyDesk for the first time who needs to read out the connection ID to our support team

⚠️ Precautions
  • Ad pop-ups may appear during the download process — never click on the ad buttons; if it’s not the actual download button, close it with the X and ignore it
  • During installation, you can safely leave “Install AnyDesk Printer” unchecked (it’s a virtual printer feature not needed for remote support)
  • After installation, read the 9–10 digit number (underlined in red) shown on screen to our support team exactly — this is required to establish the remote connection
  • When our team requests access, a “connection approval” prompt will appear on your PC screen — you must click Accept yourself for the remote session to begin

🧭 Key Summary
  • Search “AnyDesk download” on Naver (or Google) → go to the official download page → download the installer
  • Never click ad buttons during download; leave “Install AnyDesk Printer” unchecked during installation
  • After installation, launch the desktop icon → read the 9–10 digit ID shown on screen to our support team
  • When our team requests access, click Accept yourself on the approval prompt to start the remote session

📋 Control Board / Software Issues — Full Series List
We are documenting control board (including head board) and software issues in order. This list is updated with each new part.

This series covers issues related to control boards (including head boards) and software.
Today, we’ll cover how to install and connect AnyDesk, the tool we use for remote support.

There are times we need to look at a machine remotely.

Some people install AnyDesk without any trouble, but others don’t, so we’re writing this guide.

If you’re familiar with computers, or younger, this might be easy — but if you don’t have experience with this kind of software, everything feels new,,, and you might hesitate, wondering “is it okay to click this?” So we’ve laid it out step by step.

I. Downloading AnyDesk – How to Install and Connect Remote Support (AnyDesk)

1. Search for It

Search “AnyDesk download” in your browser — you’ll see results like the one below. Click the [AnyDesk Download] link.

How to Install and Connect Remote Support (AnyDesk)
How to Install and Connect Remote Support (AnyDesk)
2. Click Free Download

A window like the one below will open. Click [Free Download].

How to Install and Connect Remote Support (AnyDesk)
How to Install and Connect Remote Support (AnyDesk)
3. Ignore the Ad, Click Free Download Again

An ad window may pop up in the middle of this — never click on the ad buttons; just close it with the X. After that, another window like the one below appears, so click [Free Download] again.

How to Install and Connect Remote Support (AnyDesk)
How to Install and Connect Remote Support (AnyDesk)

It’s a bit confusing why there are so many clicks along the way,,, but just a couple more steps to go.

4. Download From the Official AnyDesk Site

You’ll now land on the official AnyDesk website, with Windows selected by default. Click [Download].

Once the download finishes, an indicator appears on the right side of the browser window — hover over it to see the folder.

How to Install and Connect Remote Support (AnyDesk)
How to Install and Connect Remote Support (AnyDesk)
How to Install and Connect Remote Support (AnyDesk)
How to Install and Connect Remote Support (AnyDesk)

 

II. Installing AnyDesk – How to Install and Connect Remote Support (AnyDesk)

1. Run the Installer and Grant Permission

Open the folder and double-click the file on the left. A permission prompt will appear — click [Allow].


2. Proceed With Installing AnyDesk

After clicking Allow, a window like the one below appears. Click [Install AnyDesk].

3. Choose Install Options and Finish

A window like the one below will appear. Leave “Install AnyDesk Printer” unchecked, and click [Accept & Install] in the bottom right.

Once installation finishes, an AnyDesk shortcut appears on your desktop — you can close the welcome window that pops up on the right.


III. Sharing the Connection ID and Approving Access – How to Install and Connect Remote Support (AnyDesk)

1. Find Your Connection ID and Share It

Double-click the AnyDesk shortcut and a window like the one below will appear. Just read out the 9–10 digit number underlined in red to us.

For reference, once installed, this number generally stays fixed on the same PC — it won’t change the next time you launch AnyDesk, so you can use the same number for future remote support sessions too.

2. Approve to Start the Remote Session

Once we enter the number you gave us on our end, a message will appear on your PC asking you to approve the connection. Click [Accept], and we’ll be able to remotely control your PC from there.

IV. UV Printer Basics · Troubleshooting · Product Guides
We have organized our UV Printer content below. Click an item to read the full post.
1) Ink Supply & Cleaning Issues
2) Head Related Issues
For deeper technical knowledge: Print Head Basics — 9 Articles
3) Mechanical Issues
4) RIP Software
5) UV Printable Products — Full Summary

V. ARTJET UV Printer

Having sold and maintained ARTJET UV printers for over 5 years, one lesson stands out above all others.
After product reliability, the most important factor is the accumulation of troubleshooting data.
Any machine can encounter issues depending on the operating environment, working conditions, and user experience. What truly matters in a real production setting is not “a machine with zero problems” — it’s:
When a problem occurs, how quickly and how accurately the cause can be identified and resolved.
ARTJET continuously collects and organizes real-world problem data from the field to support faster and more accurate troubleshooting.
🎥 View Print Quality Samples
💰 ARTJET Pricing & Sales Conditions
(Note: Exterior design has been updated)
🧾 Full List of UV Printable Products

Complete list of products you can make with a UV printer

※ This article is based on actual field cases. Results may vary depending on the environment and equipment configuration.

 

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