- The print software crashes immediately when the Print button is pressed — but only with certain files
- RIP completes normally, but the program closes at the print execution stage
- Want to quickly determine whether the issue is a board failure or a file problem (especially filename/characters)
- Looking for a clear inspection checklist to distinguish “board issue vs. software issue” on the spot
- This symptom is often mistaken for a board or head board failure. Always check the file, RIP settings, and filename first.
- Do not rush to replace the board to diagnose this symptom. (Unnecessary cost and risk are significant.)
- Run a test using the ARTJET test image (or default test file) first to confirm whether the machine itself prints normally.
- When re-ripping the problem file, avoid using special characters (e.g. @, #, %, &, etc.) in the filename.
- RIP is normal + software crashes only on specific files at Print → more likely a file/filename (special characters) issue than a board failure.
- Step 1: Check whether the ARTJET test file prints normally to separate “machine issue vs. file issue.”
- Step 2: Save the problem file under a new name (e.g. Test1 / Test2), re-rip, and retry printing.
- Common finding: Removing special characters from the filename resolves the software crash in many cases.
I. Symptom — Software Closes When Print Button Is Pressed
We occasionally receive inquiries about this issue, so we’ve put it together in writing.
“Every time I press the Print button, the print program suddenly closes.”
“Is the RIP completing normally?”
“Yes, RIP finishes without any problem.”
“Please test whether the ARTJET test image prints normally.”
“The ARTJET test file prints fine. Why is it only this file that causes the issue?”
“Was there anything different about how you created this image file compared to before?”
“It’s an AI file, and I worked on it the same way as previous jobs.”
“Please send the problem file via KakaoTalk. We’ll test it on our demo unit.”
“Sure, I’ll send it now.”
After testing:
“We’re getting the same result — the program closes the moment we press Print. Let us run a few more tests and get back to you.”
II. Cause and Resolution — Software Closes When Print Button Is Pressed
1. The Problem File Suddenly Prints Normally
We first ripped and printed the image file received from the customer as-is — and encountered the same issue.
After reviewing the settings in the AI file and checking several RIP configurations, we saved the ripped file under a new name — “Test 1” — and attempted to print.
The file that had been causing the crash now printed normally.
However, at this point we had not yet identified the exact cause.
2. Difference Between the First and Second Print Files
The changes made in RIP were minor — things we had adjusted almost as a hunch, not expecting them to matter.
It didn’t make sense that such a small change would suddenly allow a broken file to print correctly.
‘Could it be the special characters (@@ ) in the filename that are causing this?’
To verify whether special characters were the cause:
- We reverted all the RIP settings back to their original state,
- renamed the file to Test 2 only, and pressed Print —
- the software did not crash, and printing completed normally.
The root cause was special characters in the filename.
The print software could not process the special characters, which caused it to shut down unexpectedly.
Please avoid using the special characters shown below when naming your RIP files.
Note: A similar issue was encountered when working at the UV printer manufacturer — which is why we always avoided special characters in filenames even back then.
III. ARTJET UV Printer
핑백: Double Printing in the Y-Axis Direction