- The print software crashes immediately when the Print button is pressed — but only with certain files
- RIP completes normally, but the program closes at the print execution stage
- You want to quickly determine whether the issue is a board failure or a file problem (especially filename/characters)
- You’re looking for a clear checklist to distinguish “board issue vs. software issue” on the spot
- This symptom is often mistaken for a board or head board failure. Always check the file, RIP settings, and filename first
- Don’t rush to replace the board to diagnose this symptom — unnecessary cost and risk are significant
- Run a test using the ARTJET test image (or default test file) first to confirm whether the machine itself prints normally
- When re-ripping the problem file, avoid using special characters (e.g. @, #, %, & etc.) in the filename
- RIP normal + software crashes only on specific files at Print → more likely a file/filename (special character) issue than a board failure
- Step 1: check whether the ARTJET test file prints normally to separate “machine issue vs. file issue”
- Step 2: save the problem file under a new name (e.g. Test1 / Test2), re-rip, and retry printing
- Common finding: removing special characters from the filename resolves the software crash in many cases
I. Symptom — Software Closes When Print Button Is Pressed
We occasionally receive inquiries about this issue, so we’ve put it together in writing.
After testing:
II. Cause and Resolution — Software Closes When Print Button Is Pressed
We first ripped and printed the image file received from the customer as-is — and encountered the same issue.
After reviewing the settings in the AI file and checking several RIP configurations, we saved the ripped file under a new name — “Test 1” — and attempted to print.
The file that had been causing the crash now printed normally.
However, at this point we hadn’t yet identified the exact cause.
The changes made in RIP were minor — things we had adjusted almost as a hunch, not expecting them to matter.
It didn’t make sense that such a small change would suddenly allow a broken file to print correctly.
“Could it be the special characters (@@) in the filename that are causing this?”
To verify whether special characters were the cause:
- We reverted all the RIP settings back to their original state,
- renamed the file to Test 2 only, and pressed Print —
- the software didn’t crash, and printing completed normally.
The root cause was special characters in the filename. The print software couldn’t process the special characters, which caused it to shut down unexpectedly.
Please avoid using special characters when naming your RIP files.
Note: a similar issue was encountered while working at a UV printer manufacturer — which is why we’ve always avoided special characters in filenames.
IV. ARTJET UV Printer
핑백: Double Printing in the Y-Axis Direction