Head Free Warranty Request and Actual Response Case ARTJET 2025

Head Free Warranty Request and Actual Response Case

 

Up until last time, we have summarized 24 UV printer ink supply problems and solutions.

This is a summary of all the issues that have occurred over the past 5 years. If you have a printer that uses the damper method, you can solve most problems by just looking at the link below.

Ink supply issue and solution summary

 

Now, I’m organizing the problems and symptoms related to the UV Printer head.

Before dealing with the actual problems and solutions, there are too many misconceptions about the head, so I’ll explain the basics first.

1.Does the head have a lifespan? Is a head warranty available?

 

Today, I will explain how printer manufacturers respond when requesting a free head warranty.

 

I. Whether or not there is a free warranty for each accident _Head Free Warranty Request and Actual Response Case

1. Damage due to head crash _Head Free Warranty Request and Actual Response Case

It was a German consumer, and while printing on Dibond (aluminum bonding paper),

the aluminum on the cut surface protruded like a thread and scratched the bottom of the print head, damaging 8 heads.

The cost was over 30 million won.

The consumer said,

“Shouldn’t the anti-crash (a mechanical device that automatically stops printing when something hits it during printing) have stopped? It’s a defect in the product itself.”

However, our product manual states the following:

“Anticrash is only an auxiliary device, and there is no compensation for print heads due to crashes.”

 

Because the amount was so large,

First, the German dealer replaced 8 heads,

and after 6 months of negotiations regarding the amount, we concluded that the dealer:consumer:manufacturer = 1:1:1 would bear the cost of the heads.

Problems caused by the head scratching something sharp during printing or hitting something are not covered by the warranty.

 

2. Head nozzle clogged by LED lamp _Head Free Warranty Request and Actual Response Case

This is also not covered by the print head warranty.

The product manual states the following:

“When using tall materials, place materials of similar height in the adjacent space”

“When printing on glass or mirrors, print once and wipe the head.”

3. If ink deterioration is proven _Head Free Warranty Request and Actual Response Case

Even with the same ink, defects can occur depending on the production lot.

If the head is damaged due to this problem, head compensation is possible.

However, in order to receive head compensation, the consumer must prove the ink problem.

 

Looking at the overall process,

• If a dealer managing a consumer reports that ‘it seems to be an ink problem’,
• the equipment manufacturer requests the ink company to check the properties of the same lot and at the same time, puts the ink in the equipment and tests it.
• If the same problem occurs, you can receive compensation for the head through the equipment manufacturer due to the ink problem.

There are also cases where the equipment manufacturer puts the same lot of ink in the demo equipment and tests it, but the problem does not occur.

• You should not stop here,
• and you should receive ink from the ink tank in the consumer’s equipment, request a properties check, and ask again if there are any problems.
• Sometimes, when passing through hot regions during delivery, the ink deteriorates and causes problems.

4. Diagonal fired and nozzle clogging _Head Free Warranty Request and Actual Response Case

If you use the head for a long time, the print quality will deteriorate, and

When you do a Nozzle Test, the nozzle will be clogged as shown in the picture below, or even if ink comes out, it will be fired diagonally instead of straight.

In this case, the head will not be compensated for free.   

II. Almost impossible free warranty _Head Free Warranty Request and Actual Response Case

1. How Head Manufacturers Respond _Head Free Warranty Request and Actual Response Case

Most head manufacturers are major Japanese companies.

When requesting compensation for print heads,

• we request the sending of the problematic heads,
• and after about 1~2 months, or as long as 3 months,
• with a detailed report, the decision is almost 99% that it is not possible.

I sent a head that was complained about by a consumer to Konica and requested compensation,
but I received the following report and was told that the head was not covered by the free warranty due to scratches.

2. How printer manufacturers are responding _Head Free Warranty Request and Actual Response Case

Until 2010, they even provided head compensation with conditions.

“Print heads are covered by a 1-year warranty. However, consumer negligence is excluded.”

 

The conditions were not easy to keep.

• You must print and store the nozzle pattern every day.
• You must use 20 liters of head cleaning solution per month (not us).
• You must prove that there was no operator error.

Currently, heads are sold on the premise that they are consumables.

3. Free warranty provided after writing a statement _Head Free Warranty Request and Actual Response Case

In 2007, I was in charge of overseas sales, and sometimes I interpreted engineer conversations, so I was also handling simple AS.

It was a Turkish engineer, and a report of a problem was received after work hours, and since there was no engineer, I was responding.

“Change to the recently modified board and try again.”

“I think there was an accident. I changed the board and turned on the power, and smoke came out of the board.”

“Check the nozzle first and let me know if it’s okay.”

“It’s not coming out at all,,,”

“How many? What color?”

“All 6 heads,,,”

 

Manager spoke for me , “The board specs have changed, and how can a CS person know that this kind of conflict will occur?”, but

I received 6 heads and sent them to my friend only after writing a statement.

The Turkish engineer was also dealing with China, so he was half-hearted about ‘Should I send the heads?’

That friend quit the company when he got married, and I heard that he was doing business, but I haven’t been able to contact him since.

10 years later, at a European exhibition, I heard that there was a person who waited for over an hour to consult with me directly, not with another salesperson,

and when I finished the other consultation, it was that guy.

He had become the president of a large business that sold several tons of ink per month with about 20 employees.

 

III. This is how ARTJET supports our customers.

One thing I feel while selling and maintaining ARTJET UV Printers for 5 years is that the next most important thing after product stability is Troubleshooting DATA.

All products have problems, whether they are actual equipment problems or consumer errors, and product stability is how easily and quickly you solve those problems.

We are organizing all the troubleshooting DATA as follows.

You can see the product print quality by clicking here.

 

1. Complete Guide to Printhead Problems and Solutions

ARTJET UV Printer Problems and Solution _Printhead Problems Summary

Additional issue and solution
The red color does not appear at first, then appears during printing, and then does not appear again
Printhead replacement video and precautions

2. Complete Guide to Ink Supply Problems and Solutions

Previously sorted, ink supply problem summary
Updated ink supply problem summary

 

3. Mechanical problem and Solutions 

1. How to align the print head in a straight line
2. There is a clicking noise from the X-axis
3. Banding problem in specific section
4. The Importance of Head Height in Bidirectional Printing
5. Problems that occur when the wiper height is high
6. When the cleaning belt screw is loose
7. When the capping fixing plate does not fit
8. How do I prepare the ARTJET electricity?
9.When Anti-crash becomes a jam in captop
10. Print head Anti crash system 

 

4. Electron board and Software problem is hereunder. 

1. The printer works but printing does not work
2. Resetting to default settings
3. Touch panel does not turn on
4. The printer is printing, but nothing is printed
5. Software closes when I just press the print button
6. Printing in the wrong place
7. Positioning misalignment in X-axis direction
8. How to make the Offset fine tune
9. Vertical offset is not correct only for the right section of white
10. Software turn off when click print button

 

5. Sai Flexi Rip software  

1. How to make the Spot Color & several mistakes
2. Color is strange after applying Spot color
3. White is sticking out
4. Installation and Dongle Key Recognition Failure Measures
5. Dongle Key Recognition Failure
6. White lines appear when printing only color
7. Color Adjustment through Graph
8. Print size compensation
9. Ink Consumption Calculation
10. What is ICC profile & menu board UV Printing
11. Dongle Key recognition Failure from USB port

 

6. Problems and solutions from actual consumer sites

1. Paper that absorbs ink
2. A line-like thing appears at the end of the white print surface
3.Can varnish banding be reduced?
4. Are there many problems with China’s UV Printer?

7. UV Printer Application 

we are explaining not only UV printer problems and solutions, but also what products are produced with UV printers.

1. Braille printing
2. Flip the material and align it
3. 2.5D UV print
4. ARTJET UV Printer Application 6 _아크릴 본딩 장비
5. I phone 14 print limitation 
6. Mask printing not recommend
7. Leather Cigarette Case UV Printing
8. Round soccer strategy board UV printing
9. Primer  performance & limitation 
10. UV Print & Laser crop mark cutting
11. Mobil case UV print profit
12. Screen vs Digital Comparison and UV Printing on Hand Sanitizer Cases
13. Bottle zig & print
14. Canvas UV Printing
15. Applying epoxy effect with varnish
16. Making a light frame with UV Printer & Laser cutter
17. UV Printer & Laser Cutting Equipment Button Name Tag Making
18. UV Printer & Laser Cutting Making a Cell Phone GripTok
19. Making an Acrylic Keychain with UV Printer & Laser Cutter
20. UV Print with Zig
21. How to make RD WORKS CCD camera cutting Video manual
22. Acrylic bonding equipment
23. All the steps to create UVDTF
24. UVDTF TEST Result on various material
25. ARTJET CW+C Print time & Ink Cost
26. Create a white shield with different images on the front and back of the keyring
27. Keyring Business Required Equipment and Investment Costs
29. Acrylic Lighting Goods
30. Ballpoint pen jig printing
31. Staining occurs when printing on coated leather

 

 

That’s it for today.